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Careers to Apply For*
*We are always accepting resumes. We’ll review and be in touch as positions need filled!
Family Source Consultants is proud to celebrate over 18 years as a leading authority in third-party reproductive services. FSC is a premier surrogacy and egg donor agency headquartered in Chicago that matches and facilitates Gestational Surrogacy and Egg Donation arrangements in the United States and internationally. We are pleased to assist individuals and couples of all races, sexual orientations, and religious and ethnic backgrounds to build their families through the kindness of gestational surrogates and egg donors.
Job Summary
We seek a Surrogate Intake Coordinator who is an organized and confident decision-maker, guiding gestational surrogates through the intake/admissions process smoothly with support and excitement. Ultimately, helping the company grow and thrive by reaching target goals in screening and matching gestational surrogates. A Surrogate Intake Coordinator works closely and swiftly with gestational surrogate candidates to educate them regarding the surrogacy process, collect and review applications and obstetric and delivery records, and interview candidates for acceptance into our program; to ultimately match with our hopeful Intended Parents.
Responsibilities
- Swiftly reply to surrogate applicants via telephone and email within the same day
- Review applications for potential surrogate applicants to move forward in the qualifying process to determine eligibility
- Ensure that potential surrogates have a positive intake and matching experience, and a full understanding of the surrogacy process
- Request and save medical records, or work closely with Medical Records Team to ensure documents are obtained
- Work diligently in obtaining necessary information and documents to intake surrogate candidates fully
- Provide a high level of customer service to ensure an efficient admission process, and matching is complete
- Practice within the highest ethics and standards, maintaining the confidentiality of each surrogate
- Work closely with the Match Team (supporting Intended Parents) regarding match management to ensure profiles are reviewed and properly shared, meeting parties’ criteria
- Coordinate psychological screening appointments
- Ensure surrogates are provided necessary intake materials including, but not limited to, identification cards, vaccination records/cards, benefits package documents, medical insurance cards, and policy booklet
- Build and develop relationships within the third-party community to promote our agency
- Assist in developing program policies and procedures for improved workflow and anticipate future needs as the organization grows
- Perform other duties that support our organization as assigned
Required Qualifications
- Ability to develop strong relationships quickly and work in a fast-paced environment characterized by growth and change
- Ability to work independently and prioritize multiple tasks
- Must be highly organized and detail-oriented
- Ability to provide leadership while maintaining a team mentality
- Possess excellent time management and organizational skills
- Show attention to detail
- Must have professional email/communication etiquette and appearance
Preferred Qualifications
- Bilingual
- Sales
- Surrogacy or IVF experience (personal or professional)
*Candidates with the above qualifications must submit a resume with a cover letter to be considered.
Benefits:
- Medical/Dental/Vision Insurance
- Flexible schedule
- Paid time off
Schedule:
- Monday to Friday, rotating weekend shift with flex time off
Work Location: Remote
Family Source Consultants is proud to be celebrating over 18 years as a leading authority in third-party reproductive services. FSC is a premier surrogacy and egg donor agency headquartered in Chicago that matches and facilitates Gestational Surrogacy and Egg Donation arrangements in the United States and internationally.
We are currently seeking a Business & Client Relations Advisor, a detail-oriented and self-driven professional to introduce FSC to Intended Parents as they learn more about our surrogacy program and the overall process. Applicant must be self-motivated, highly driven, outgoing, compassionate, resourceful, and diplomatic with the ability to build relationships with others through a wide variety of needs for family-building scenarios.
Responsibilities:
- Practice within the highest ethics and standards, maintaining the confidentiality of client information.
- Hold in-person, telephone, and video consultations with hopeful parents to fully educate and share the surrogacy process.
- Communicate regularly with and build relationships with fertility centers and other family-building professionals in the field.
- Visit local fertility centers to build and maintain ongoing relationships and referrals.
- Continually increase Intended Parent growth.
- Consistently meet the minimum lead conversion rate of 25% (or more).
- Organize and retain files, both electronic and hard copy, and handle administrative duties.
- Performs other duties as assigned.
Required Qualifications:
- Sales and operations experience to maximize company growth
- Have the enthusiasm for meeting goals
- Must have a strong sales background
- Ability to develop strong relationships quickly and work in a fast-paced environment characterized by growth and change
- Have impeccable communication skills
- Ability to work independently and prioritize multiple tasks
- Possess excellent time management and organizational skills
- Master attention to detail
- Exhibit professional email etiquette
- Have solid technical and computer skills
- Must have a professional appearance, work quality, and personal skills
- Must have a get-it-done attitude
- Experience with third-party reproduction and emotional aspects related; former egg donor, surrogate, or former intended parent is a plus
Company Benefits:
- Salary + performance bonus
- Remote and flexible schedule
- Medical and dental insurance, 401(k) with matching contributions
- Unlimited PTO
- To work in a meaningful industry that is life-changing
- Candidates with the above qualifications should submit their resumes with a cover letter.
-A cover letter is required for consideration-
Family Source Consultants provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.