Join our team of extraordinary individuals who are compassionate, caring, friendly, and passionate about bringing dreams and miracles together. Become a part of TeamFSC!
Careers to Apply For*
*We are always accepting resumes. We’ll review and be in touch as positions need filled!
Family Source Consultants is proud to celebrate over 18 years as a leading authority in third-party reproductive services. FSC is a premier surrogacy and egg donor agency headquartered in Chicago that matches and facilitates Gestational Surrogacy and Egg Donation arrangements in the United States and internationally. We are pleased to assist individuals and couples of all races, sexual orientations, and religious and ethnic backgrounds to build their families through the kindness of gestational surrogates and egg donors.
We seek a detail-oriented, self-driven Case Coordinator to work closely with Intended Parents, Surrogates, and Egg Donors throughout their family-building journey to ensure they have a positive, supportive, and successful experience.
Applicants must be self-motivated, efficient with their time, organized, compassionate, resourceful, and diplomatic. Whether personal or professional, surrogacy, Egg Donation, or IVF experience is preferred.
Responsibilities
- Coordinate surrogacy and/or egg donation journeys, providing ongoing support throughout their family-building experience.
- Practices within the highest ethics and standards, maintaining the confidentiality of client information and abiding by applicable standards and security policies.
- Organize and retain files, both electronic and hard copy, and handle administrative duties
- Work closely with family-building partners, i.e., attorneys, fertility centers, and escrow management, ensuring the journey is well supported and progressing.
- Performs other duties as assigned.
Required Qualifications
- Ability to develop strong relationships quickly and work in a fast-paced environment characterized by growth and change
- Ability to work independently and prioritize multiple tasks
- Must be highly organized and detail-oriented
- Ability to provide leadership while maintaining a team mentality
- Possess excellent time management and organizational skills
- Show attention to detail
- Must have professional email/communication etiquette and appearance
Preferred Qualifications
- Bilingual
- Surrogacy or IVF experience (personal or professional)
*Candidates with the above qualifications must submit a resume with a cover letter to be considered.
Benefits:
- Medical/Dental/Vision Insurance
- Flexible schedule
- Paid time off
Schedule:
- Monday to Friday, after business hours for emergency situations
Work Location: Remote
Family Source Consultants provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Family Source Consultants, a recognized leader in third-party reproduction, is celebrating over 18 years of excellence in surrogacy and egg donation. We facilitate Gestational Surrogacy and Egg Donation arrangements both in the United States and internationally.
We are currently seeking a dedicated Match Specialist to join our team. The ideal candidate is self-motivated, compassionate, resourceful, and diplomatic, with a strong ability to work in a fast-paced, deadline-driven environment. Experience in third-party reproduction or IVF—whether personal or professional—is preferred. This role requires occasional evening and weekend availability.
Responsibilities:
- Guide intended parents through the surrogacy matching process, ensuring a seamless and supportive experience.
- Collaborate closely with the Surrogate Intake Team to assess and onboard surrogate candidates.
- Facilitate and oversee match meetings between surrogates and intended parents.
- Uphold the highest ethical and confidentiality standards in accordance with applicable policies and regulations.
- Conduct thorough evaluations to identify the most suitable surrogates for intended parents.
- Maintain precise records and ensure clear, transparent communication between intended parents, surrogates, and the Case Management team following a match.
- Perform additional duties as assigned.
Required Qualifications:
- Ability to thrive in a fast-paced, growth-oriented environment.
- Professional demeanor with exceptional communication skills.
- Strong conflict resolution skills and the ability to navigate complex situations with diplomacy.
- Keen attention to detail to ensure all matching criteria and preferences are met.
- Deep understanding of the emotional aspects of surrogacy, with the ability to provide compassionate support to both intended parents and surrogates.
- Strong organizational and time management skills with the ability to work independently and prioritize effectively.
- Proactive, solution-oriented mindset with a drive for innovation and excellence.
- Ability to support intended parents through sensitive conversations, reinforcing the importance of matching criteria.
- Strong relationship-building skills to foster positive connections with intended parents and surrogates.
- Commitment to maintaining HIPAA compliance and confidentiality standards.
Preferred Qualifications:
- Professional experience in third-party reproduction
Benefits:
- Remote work flexibility
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Life insurance
- Paid holidays
- Generous PTO
- Professional development opportunities
- The rewarding opportunity to help make the dream of parenthood a reality by Bringing Dreams & Miracles Together!
If you are passionate about helping others build families and have the qualifications to thrive in this role, we encourage you to apply.
Family Source Consultants provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.